Providing the world-class customer services experience to business subscribers and/or potential clients of CG Communication through direct phone calls (call center calls) in solving internet-related questions.
Shift 24/7 Rotating 8 Hour Shift Pattern.
1. To offer customer support to CG Communication Business clients with kindness and without prejudice, shows interest in the topic of discussion.
- To provide quality personalized services
- To provide prompt and explicit solutions to clients queries
- To provide qualitative advice without discrimination and prejudice
2. To increase client satisfaction, that leads to increase subscriber numbers, sales rate, and revenue.
- To identify the client’s needs and to offer the best solutions that suit them.
- To inform all the clients/potential clients about the available products and services.
- To promote CG Communication products and services
- To offer prompt solutions and complete information to clients/potential clients' queries.
3. To prevent conflict situations during the calls
- To register/solve the problems related to charges, payments, and other services provided by the company.
- To notify and inform immediately the direct superior about possibilities of conflict situations with CG Communication clients.
- To monitor the unsolved complaint resolutions.
4. To promote teamwork, pay attention to the cooperation ways as well as individual attention, to assure the best performance
- To complete the training programs for new employees.
- To inform responsible persons on received of specific calls from customers
- To share the job-related information with team peers or relevant team members from other teams.
5. To contribute to increase of professional level and personal efficiency
- To know and respect internal policies and procedures.
- To set and follow personal objectives and a personal development plan.
- To achieve the additional objectives set by direct superior
6. To know and respect companies policies and procedures and is responsible for material company’s goods
- To respect the customer's data privacy and informational confidentiality procedure.
- To use properly all the company’s goods
- To maintain and assure the clean working space, based on the Code of Ethics and Conduct.
- Qualifications & Experience
- University Degree/ IT Graduate
- Computer Literacy (Microsoft Office Advanced Level, Web navigation – Advanced)
7. Excellent Communication Skills
- Problem Solving & Open mind-set
- Analytical Thinking
- Accuracy Transaction
- Receptivity & Responsibility
- Team Spirit