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Call Centre Representative

Call Centre

Title Category Level No. of Vacancy/s Employment Type Location
Call Centre Representative Call Centre Mid-Level 5 Full Time Kathmandu

Job Description

Job Purpose

Providing the world-class customer services experience to business subscribers and/or potential clients of CG Communication through direct phone calls (call center calls) in solving internet-related questions.

Shift 24/7 Rotating 8 Hour Shift Pattern.

Job Outline

1. To offer customer support to CG Communication Business clients with kindness and without prejudice, shows interest in the topic of discussion.

  • To provide quality personalized services
  • To provide prompt and explicit solutions to clients queries
  • To provide qualitative advice without discrimination and prejudice

2. To increase client satisfaction, that leads to increase subscriber numbers, sales rate, and revenue.

  • To identify the client’s needs and to offer the best solutions that suit them.
  • To inform all the clients/potential clients about the available products and services.
  • To promote CG Communication products and services
  • To offer prompt solutions and complete information to clients/potential clients' queries.

3. To prevent conflict situations during the calls

  • To register/solve the problems related to charges, payments, and other services provided by the company.
  • To notify and inform immediately the direct superior about possibilities of conflict situations with CG Communication clients.
  • To monitor the unsolved complaint resolutions.

4. To promote teamwork, pay attention to the cooperation ways as well as individual attention, to assure the best performance

  • To complete the training programs for new employees.
  • To inform responsible persons on received of specific calls from customers
  • To share the job-related information with team peers or relevant team members from other teams.

5. To contribute to increase of professional level and personal efficiency

  • To know and respect internal policies and procedures.
  • To set and follow personal objectives and a personal development plan.
  • To achieve the additional objectives set by direct superior

6. To know and respect companies policies and procedures and is responsible for material company’s goods

  • To respect the customer's data privacy and informational confidentiality procedure.
  • To use properly all the company’s goods
  • To maintain and assure the clean working space, based on the Code of Ethics and Conduct.
  • Qualifications & Experience
  • University Degree/ IT Graduate
  • Computer Literacy (Microsoft Office Advanced Level, Web navigation – Advanced)

7. Excellent Communication Skills

  • Problem Solving & Open mind-set
  • Analytical Thinking
  • Accuracy Transaction
  • Receptivity & Responsibility
  • Team Spirit

Come, be a part of our growth journey!

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