Frequently Asked Questions

What Is Fair Usage Policy?

Fair Usage Policy (FUP) is practiced worldwide by ISP companies. This has incorporated to restrict or throttle Internet Speeds on unlimited plans to prevent misuse or excessive use of bandwidth provided. FUP is aimed to ensure we provide a quality internet experience to all our customers and to ensure no customers are disadvantaged by the behavior of others. Providing unlimited Internet service increases the risk of few customers abusing the service and using most of the ISPs bandwidth which makes it difficult for ISPs to maintain quality for other customers who have moderate usage and are paying the equal amount of money.

What happens if I exceed my data usages limit?

If you exceed your data usage limit within a billing cycle. Depending on your plan, your internet speed may be reduced until the end of the billing cycle to manage network traffic fairly. Your speed will be restored to the original level at the start of the next billing cycle.