Frequently Asked Questions

CGNET generates a unique username and password for each customer which helps identify your account hassle-free.  We request our customers to keep their usernames handy as they contact us for any help or query.

Once the internet connection is completed CGNET user ID will be shared with the registered mobile number and email address. Alternatively, you can check your user ID on the router's attached sticker.

If your mobile number is not registered with us, please contact our customer care for support.

Call us on Smart: NTC: 01-5970113 NTC Toll-Free: 16600110013 or Chat with us on Facebook, Whats App, or Viber Website.